These terms cover work you buy from Digital Blind Spots LLC ("we", "us"), a limited liability company in Wake County, North Carolina. Buying an audit, an implementation engagement, or a monthly retainer means these terms apply. If we sign a separate written agreement with you — as we do for retainers and implementation work — that agreement wins wherever the two disagree.
1. What an audit is
An audit is a diagnosis. We examine your website the way a customer experiences it, using a combination of an automated crawl, hands-on human review, and AI-assisted analysis of your site's code and copy. You receive a written report with findings ranked P1, P2 and P3, a set of quick wins, an estimate of what each finding may be costing you, and a recorded walkthrough. An optional review call is included.
An audit is not a redesign, a rebuild, a marketing campaign, an SEO engagement, a legal or accessibility compliance certification, or a guarantee that your website will perform better. What we sell is an accurate, evidenced picture of where your site is losing people, and a prioritised list of what to do about it.
What we look at
For the audit tiers, we work entirely from the public-facing version of your website. We do not ask for and do not want a login. If you buy an engagement where we implement fixes, we request limited editor access at that stage only, scoped to the pages in your agreement.
2. Findings, confidence, and the limits of the tool
We report what we actually observed, and we label how confident we are in each finding. Anything our tool could not confirm is reported separately as needing manual verification — it is never presented as a confirmed problem. Automated accessibility scanning catches a meaningful subset of accessibility issues, not all of them, and we say so in every report that contains it.
We audit a defined set of pages, stated in your report. We do not claim to have examined pages we did not visit, and every report lists what was not audited.
3. Revenue estimates are estimates
4. Prices and payment
- The price is the price quoted to you at the time of purchase. Published prices are starting prices and can change; a change never affects work already paid for.
- Introductory and founding rates are time-limited and last for the period stated when you buy. They are not permanent prices unless your written agreement says so.
- Audits are paid in full before work starts.
- Implementation engagements are 50% to begin and 50% on completion.
- Retainers are billed monthly in advance on the same date each month.
Prices are in US dollars and exclude any applicable tax.
5. Turnaround
- Audit reports: within 48 business hours of payment. Business hours are Monday to Friday, excluding US federal holidays. If we need something from you to start — usually just a working URL — the clock starts when we have it.
- Growth Audit implementation: begins shortly after the report is delivered and is scheduled with you.
- Scale Audit projects: 10–14 business days from the start of the engagement.
- Monthly Scorecards: by the 5th of each month, for retainer clients.
If we're going to miss one of these, we'll tell you before the deadline, not after.
6. Refunds
All sales are final. An audit is hours of real work performed specifically on your website, and it is delivered in full before you would have grounds to evaluate it.
That is not the whole story, though. If you believe a finding was missed, or the report you received doesn't match what was described when you bought it, email us and we will make it right — by re-running the analysis, supplementing the report with the missing work, or crediting the amount against other work, at our discretion and in consultation with you. We would rather fix the work than argue about it.
7. If we don't find anything significant
You get that confirmed in writing, with a prioritised list of the minor improvements we did find, and you may apply what you paid for the audit toward a retainer. In our experience most small business websites turn up at least one significant finding, but if yours doesn't, we say so plainly rather than inflating something to justify the invoice.
8. Implementation work
Where we implement changes on your site:
- Nothing goes live without your approval. You see before-and-after for every change before it publishes.
- We take a backup or export before we touch anything. If something breaks, we restore it, and the restoration does not count against your project time.
- Scope is what's in your agreement. Work outside it gets quoted separately rather than absorbed silently.
- Access is revoked when the engagement completes, or the same day you ask, whichever is first.
- Some platforms limit what can be changed. We confirm compatibility before scoping and tell you upfront where a fix isn't possible on your platform.
9. Retainers
Monthly retainers run on a 6-month minimum commitment. The first three months establish your data baseline; the next three show whether the changes are working. After the minimum, the retainer continues month to month and either of us can end it with 30 days' notice. Ending it inside the first six months carries a one-month early exit fee at your tier rate.
Retainers require read-only access to your Google Analytics, used solely to produce your Scorecard and revoked when the retainer ends. A separate written retainer agreement sets out the full terms, and that agreement governs.
10. Your responsibilities
- You confirm you own the website you ask us to audit, or you have permission from whoever does.
- Information you give us about your business — traffic, average job value, enquiry volume — needs to be accurate, because our estimates are built on it.
- Where you've granted us access, you're responsible for granting the right level and for telling us if it needs to change.
11. Who owns what
Your report is yours. Once paid, you may use it however you like — implement it yourself, hand it to your developer, share it with your team or your agency.
Our method is ours. The Digital Blind Spots Method™, our audit tooling, templates, scoring approach and report structure remain our property. Buying a report doesn't license you to resell our method or reproduce our templates as your own product.
We won't use your name without asking. We do not publish your business name, screenshots of your site, or your results as a case study or testimonial without your written permission, given separately from these terms.
12. Confidentiality
Anything non-public you tell us about your business — revenue, traffic, pricing, plans — stays between us. We use it to do your work and for nothing else.
13. Limits on our liability
We provide our work with reasonable skill and care. Beyond that, and to the fullest extent the law allows:
- Our total liability to you is capped at the amount you paid us for the engagement the claim relates to.
- We are not liable for indirect or consequential losses — lost revenue, lost bookings, lost profits, lost data, or business interruption.
- We are not responsible for the actions of third parties, including your website platform, your hosting provider, your developer, or anyone else who changes your site.
Nothing here limits liability that cannot legally be limited.
14. Ending the relationship
Either of us can decline future work at any time. We may end an engagement, refunding any unearned portion, if we can't get the access or information we need to do the work, or if a working relationship stops being workable. Anything already delivered stays yours.
15. Governing law
These terms are governed by the laws of the State of North Carolina, and any dispute belongs in the state or federal courts serving Wake County, North Carolina. Before anyone files anything, we'd ask you to email us — nearly everything is fixable in a conversation.
16. Changes to these terms
We may update these terms. The version in force for your engagement is the one published when you bought it. Material changes affecting active clients are emailed, not quietly published.
17. Contact
Digital Blind Spots LLC
Wake County, North Carolina
jacob@digitalblindspots.com — we reply
within one business day.