These terms cover work you buy from Digital Blind Spots LLC ("we", "us"). We find where a small business is losing money to work a machine should be doing, and then build the thing that closes the gap. Buying an assessment, a build, or a monthly service means these terms apply. If we sign a separate written agreement with you — as we do for retainers and implementation work — that agreement wins wherever the two disagree.
1. What we do
Everything starts with a free 20-minute call, and nothing is sold cold. From there:
- Free site audit. Send a URL and get our crawler's findings back, with a confidence tag on every observation, whether or not we ever speak.
- Blind Spot Assessment. A diagnosis. The crawl plus hands-on human review, plus a working session mapping how a lead travels through your business. You receive a written report with findings ranked P1, P2 and P3, quick wins, an estimate of what each may be costing you, an Automation Opportunity Map, a recorded walkthrough and a review call.
- Builds. Tools that run inside your own Claude account; website work (a landing page, a refresh, or a full build); or an automation sprint that connects the systems you already use.
- Monthly services. The Ops Toolkit, or Automation Care.
An assessment is not a marketing campaign, an SEO engagement, or a legal or accessibility compliance certification, and nothing we sell is a guarantee that your business will perform better. What we sell is an accurate, evidenced picture of where you are losing people, a prioritised list of what to do about it, and — if you want it — the work that does it.
What we look at
For the free site audit and the paid assessment, we work entirely from the public-facing version of your website. We do not ask for and do not want a login. If you buy a build, we request access only to the specific systems that build touches, at that stage only, scoped as narrowly as the platform allows.
2. Findings, confidence, and the limits of the tool
We report what we actually observed, and we label how confident we are in each finding. Anything our tool could not confirm is reported separately as needing manual verification — it is never presented as a confirmed problem. Automated accessibility scanning catches a meaningful subset of accessibility issues, not all of them, and we say so in every report that contains it.
We audit a defined set of pages, stated in your report. We do not claim to have examined pages we did not visit, and every report lists what was not audited.
3. Revenue estimates are estimates
4. Prices and payment
- The price is the price quoted to you at the time of purchase. Published prices are starting prices and can change; a change never affects work already paid for.
- Some prices are fixed and some start at a floor. Where a price is published as a flat number, that is the number you pay. Where it is published as "starting at", the work varies with how many pages or systems are involved: we scope it first and give you one total in writing before anything begins. You never receive a surprise invoice.
- Introductory rates are time-limited and last for the period stated when you buy. They are not permanent prices unless your written agreement says so.
- Assessments and smaller fixed-price work are paid in full before work starts.
- Larger builds are 50% to begin and 50% on completion.
- Monthly services are billed in advance on the same date each month. Your own Claude subscription, where a service needs one, is billed to you by Anthropic separately — see §10.
Prices are in US dollars and exclude any applicable tax.
5. Turnaround
- Free site audit: 2–3 business days from receiving your URL.
- Blind Spot Assessment: 5 business days from payment. Business hours are Monday to Friday, excluding US federal holidays. If we need something from you to start — usually just a working URL and a scheduled call — the clock starts when we have it.
- Toolkit Setup and Landing Page: 1 week. Website Refresh and Automation Sprint: 2 weeks. Website Build: 3–5 weeks. Each from the start of the engagement.
- Monthly notes: in the first few days of each month, for Automation Care clients.
If we're going to miss one of these, we'll tell you before the deadline, not after.
6. Refunds
All sales are final. An audit is hours of real work performed specifically on your website, and it is delivered in full before you would have grounds to evaluate it.
That is not the whole story, though. If you believe a finding was missed, or the report you received doesn't match what was described when you bought it, email us and we will make it right — by re-running the analysis, supplementing the report with the missing work, or crediting the amount against other work, at our discretion and in consultation with you. We would rather fix the work than argue about it.
7. If we don't find anything significant
You get that confirmed in writing, with a prioritised list of the minor improvements we did find, and you may apply what you paid toward any build or monthly service. In our experience most small business websites turn up at least one significant finding, but if yours doesn't, we say so plainly rather than inflating something to justify the invoice.
8. Build work
Where we build something for you — website work, or an automation connecting the systems you already use:
- Nothing goes live without your approval. You see before-and-after for every change before it publishes.
- We take a backup or export before we touch anything. If something breaks, we restore it, and the restoration does not count against your project time.
- Scope is what's in your agreement. Work outside it gets quoted separately rather than absorbed silently.
- Access is revoked when the engagement completes, or the same day you ask, whichever is first.
- Some platforms limit what can be changed. We confirm compatibility before scoping and tell you upfront where something isn't possible on your platform.
- Everything we build runs on your own accounts and belongs to you. Nothing we build is hosted somewhere only we can reach, and ending a service does not switch anything off.
- Automations don't act on their own. Spending limits default to zero, anything irreversible asks you first, and nothing sends outside the hours you set. We don't change those settings without you asking us to, in writing.
9. Retainers
We run two monthly services, and they are not tiers of each other.
- Ops Toolkit — no minimum term. Month to month from the start, cancel any time with 30 days' notice, no exit fee. It covers tools that run inside your own Claude subscription, which you hold directly with Anthropic in your own name. We are not an Anthropic reseller, partner or affiliate, we never enter your payment details, and that subscription is billed to you by them, not by us.
- Automation Care — 6-month minimum commitment. Monitoring only tells you something over time, which is why the minimum exists. After it, the service continues month to month and either of us can end it with 30 days' notice. Ending it inside the first six months carries a one-month early exit fee.
Neither service requires access to your Google Analytics. Each requires access only to the specific systems it covers — your Claude workspace, or the integrations we built — and that access is revoked when the service ends. A separate written agreement sets out the full terms, and that agreement governs.
Everything we build runs on your accounts and belongs to you. Cancelling does not switch anything off.
10. Your Claude subscription
Most of what we build runs inside your own Claude account, which you hold directly with Anthropic.
- You create the account and enter your own payment details. We will recommend a plan and stay on the call while you sign up, but we never create an account or enter payment details for you.
- We are not an Anthropic reseller, partner, or affiliate, and we never say otherwise. We sell our own tooling and our own work, which happen to run on a subscription you buy directly.
- That subscription is billed to you by Anthropic, not by us. We don't mark it up and we receive no part of it. Their prices can change without notice to us, so any figure we quote you for it is what it costs today, not a promise.
- Your Claude account stays yours if you stop working with us, along with everything in it.
11. What we don't put into an automation
Consumer Claude plans are not covered by a HIPAA business associate agreement. If you are a dental, medical, or veterinary practice, we will tell you this before you ask, and we scope your tools to non-patient operations: inventory, cash flow, supplier ordering, review requests, staff scheduling, quotes and invoices. No patient names, no clinical detail, and no appointment records tied to an identifiable person.
If you ask us to build something that would need any of the above, we will say no and explain why, rather than building it and hoping.
12. Your responsibilities
- You confirm you own the website you ask us to audit, or you have permission from whoever does.
- Information you give us about your business — traffic, average job value, enquiry volume — needs to be accurate, because our estimates are built on it.
- Where you've granted us access, you're responsible for granting the right level and for telling us if it needs to change.
13. Who owns what
Your report is yours. Once paid, you may use it however you like — implement it yourself, hand it to your developer, share it with your team or your agency.
Our method is ours. The Digital Blind Spots Method™, our audit tooling, templates, scoring approach and report structure remain our property. Buying a report doesn't license you to resell our method or reproduce our templates as your own product.
We won't use your name without asking. We do not publish your business name, screenshots of your site, or your results as a case study or testimonial without your written permission, given separately from these terms.
14. Confidentiality
Anything non-public you tell us about your business — revenue, traffic, pricing, plans — stays between us. We use it to do your work and for nothing else.
15. Limits on our liability
We provide our work with reasonable skill and care. Beyond that, and to the fullest extent the law allows:
- Our total liability to you is capped at the amount you paid us for the engagement the claim relates to.
- We are not liable for indirect or consequential losses — lost revenue, lost bookings, lost profits, lost data, or business interruption.
- We are not responsible for the actions of third parties, including your website platform, your hosting provider, your developer, or anyone else who changes your site.
Nothing here limits liability that cannot legally be limited.
16. Ending the relationship
Either of us can decline future work at any time. We may end an engagement, refunding any unearned portion, if we can't get the access or information we need to do the work, or if a working relationship stops being workable. Anything already delivered stays yours.
17. Before anyone files anything
If something goes wrong, email us first. Nearly everything is fixable in a conversation, and we would much rather have that conversation than any of the alternatives.
18. Changes to these terms
We may update these terms. The version in force for your engagement is the one published when you bought it. Material changes affecting active clients are emailed, not quietly published.
19. Contact
Digital Blind Spots LLC
Contact us — we reply
within one business day.