Digital Blind Spots LLC ("we", "us") is a website audit business in Wake County, North Carolina. This policy explains what personal information we collect through digitalblindspots.com and through working with clients, why we collect it, and who else handles it. It is written to be read, not to be survived.
1. Information you give us
When you submit the request form on this site, we collect:
- Name and email address (required — we can't reply otherwise)
- Website URL (required — it's what we'd be auditing)
- Phone number (optional)
- Which service you're asking about, and anything you write in the message box
If you book a discovery call, you provide your name, email and chosen time through Google's appointment booking page. If you email us directly, we hold that email and anything in it.
2. Information we collect when you become a client
Depending on what you buy, we may also hold:
- Publicly available information about your website. Our audit tool visits your site the way any visitor's browser does and records what it finds — pages, links, buttons, screenshots. This is the public version of your site. We do not need or request a login to audit it.
- Read-only access to your Google Analytics, if you take a monthly retainer. It is used for one purpose: producing your Scorecard. Access is revoked when the retainer ends, or the same day you ask, whichever comes first.
- Limited editor access to your website, if you buy an engagement where we implement fixes. Scoped to the pages in your agreement, revoked when the engagement completes.
- Business details you tell us — average job value, typical enquiry volume, and similar — used to produce the revenue estimates in your report.
3. Payments
We do not collect, see, or store your card details. Payments are handled by our payment processor, and your card information goes to them, not to us. We receive a record that a payment succeeded, the amount, and your name and email.
4. Who else touches your information
We are a one-person business using ordinary business software. These providers process information on our behalf:
| Provider | What it handles |
|---|---|
| Web3Forms | Delivers this site's contact form submissions to our inbox |
| Netlify | Hosts this website; keeps standard server logs, including visitor IP addresses |
| Google (Workspace, Calendar, Drive) | Our email, the discovery call booking page, and delivery of report files |
| Google Fonts | Serves the typefaces on this page; your browser requests them from Google |
| HubSpot | Our customer records — name, business, email, and conversation history |
| Our payment processor | Card processing and receipts |
We do not sell your information, rent it, trade it, or share it with anyone for their own marketing. We will disclose information if the law requires it.
5. Cookies and tracking
This site does not set advertising or tracking cookies, and we do not run behavioural advertising anywhere. Netlify keeps standard server logs for security and reliability. If we add website analytics in future, we will update this policy and say so here before doing it.
6. Why we're allowed to hold it
We hold your information because you asked us to do something (reply to an enquiry, audit your site, run your retainer), because we have a contract with you, or because we need it to run the business — invoices, tax records, and keeping a record of what we delivered.
7. How long we keep it
- Enquiries that don't become work: up to two years, then deleted.
- Client records and delivered reports: for as long as you're a client, and for seven years afterwards, because financial and tax records have to be kept.
- Crawl data and screenshots of your site: kept while we work together so we can compare against your baseline. Deleted on request.
- Access to your systems: not "kept" at all — revoked at the end of the engagement.
8. Where your information lives
We are a United States business and our providers store information in the United States. If you contact us from outside the US, your information will be processed there.
9. Keeping it safe
Credentials and any access you grant us are held in a password manager, never in a document or a spreadsheet. We prefer role-based access — you inviting our email address with a specific permission level — over shared passwords, so you can see and revoke our access yourself at any time. We only ever use access for the work in your agreement. No system is perfectly secure, but we do not hold the kind of data that makes us worth attacking: no card numbers, no customer databases, no logins we don't need.
10. What you can ask us to do
Email jacob@digitalblindspots.com and ask us to:
- tell you what we hold about you
- correct anything that's wrong
- delete it, where we're not required to keep it for tax or legal reasons
- send you a copy of your reports and data
- revoke our access to your systems — this one we do the same day, no questions
We reply to everything within one business day. There is no form and no fee.
11. Changes to this policy
If we change how we handle information, we'll update this page and change the date at the top. Material changes affecting existing clients will be emailed, not quietly published.
12. Contact
Digital Blind Spots LLC
Wake County, North Carolina
jacob@digitalblindspots.com